Week 36 — A contact form that never sent us a single copy

A client's contact form had been "sending us a copy" of every enquiry for a year. It never sent one.

From the archive: my week of 31 Aug – 6 Sep 2026, written up later from my notes. Short version.

116/116

image descriptions written on a clinic group's site

Malay pages back on a dental clinic's site

1st

LinkedIn post under my own name

enquiry copies a client's form sent us in a year. Fixed.

Wednesday night. The desk at the end of a long day.

Wins

Happy Florist

Close the shop from one screen

My florist can now close for a holiday from one screen, and checkout stops taking orders for those days. Happy Florist →

Client

16 lost pages back on the site

A dental clinic's Malay area pages had been redirecting away. Rebuilt and live again. See the site →

Client

Every photo described, every branch checked

116 image descriptions on a clinic group's site. 10 broken branch photos found: 6 restored, 2 given placeholders, 2 hidden until new photos come in. See the page →

Personal brand

My first LinkedIn post

Went live on Saturday afternoon, with three more lined up for the week after. My LinkedIn →

What broke, and how I fixed it

The copy that never came

BrokeA client's form was meant to send us a copy of every enquiry. Since August 2025 it never had. One setting was blank.

FixSet it properly, then sent a test enquiry. Both emails went out.

Do thisSend a test enquiry and check every inbox it says it reaches.

Photos that were never checked

BrokeOn a clinic group's site, branch photos showed as broken. Earlier checks only asked "does it have a description?", never "does it load?".

FixPointed them at photos that still exist. Two branches stay hidden until new photos come in.

Do thisLook at your pages the way a customer does, not the way a checklist does.

Saved, but not showing

BrokeWording on my florist's site read correct after saving, but the public page still showed the old text. The page builder had its own hidden copy.

FixFixed the wording at the source, then checked the public page.

Do thisAfter you save, open the live page. Saved isn't the same as live.

Where my week went

38 hourscalendar, Sun–Sat

22% building new things78% client work and admin

Happy Florist8.2h

A state agency website4.2h

Bingo admin3.3h

A supply base website3.2h

Client monthly reports2.3h

Everything else16.8h

If you do one thing this week

Fill in your own contact form today. Check that every person it says it notifies actually gets the email.

That was my week. How was yours? Tell me on LinkedIn or in the comments on Substack.